How we work
Four steps, and you know the fee before anything begins.
We work to a defined process for every engagement, whether it is a single piece of work or an ongoing relationship. No open ended retainers, and no scope that quietly grows.
Introductory call
A free 30 minute conversation about your business, the systems you use and where the pressure actually is. No obligation and no sales deck. If we are not the right people for what you need, we will say so on the call and point you somewhere better.
Written proposal
Within two working days you receive a proposal setting out what we will do, what you will receive, when you will receive it, and a fixed or hourly fee. If the scope is uncertain, we say so and propose a first phase rather than guessing at a number.
Getting started
We sign an engagement letter and a mutual confidentiality agreement, arrange secure access to your systems, and agree a schedule for when work is delivered and who it goes to. Onboarding is usually a week and often less.
Delivery and review
Work passes through our internal quality control and review process before it reaches you, so what lands in your inbox is ready to use. If something still needs correcting we correct it at our cost, within the agreed scope.
What you can expect from us
A fee agreed before work starts
Fixed or hourly, in writing. Transaction work is never priced as a share of the deal.
Deadlines we commit to
If a date is going to move, you hear it from us early, not on the day.
One point of contact
You deal with a person who knows your file, not a queue.
Work you can rely on
Nothing is issued on one person's judgement.